Team Lead Operations Account Management REMOTE 12

About Us

On July 9, 2026 IKS Health, a global leader in care enablement solutions across the patient journey, successfully completed its acquisition of TruBridgeTM, Inc.
, a prominent provider of healthcare technology including an electronic health record (EHR) and revenue cycle management solutions for rural and community hospitals.
Following the closing, TruBridge operates as a wholly owned subsidiary of IKS Health.

About IKS Health

IKS Health reduces the administrative, clinical, and operational burdens that slow healthcare down, giving clinicians and care teams the freedom to focus on delivering exceptional care.
Through its Care Enablement platform, IKS Health integrates agentic AI workflows with human expertise to create smarter, more accurate operations, better outcomes, and financially sustainable growth across the care journey.
Founded in 2006 and recognized by Black Book as the top provider of AI-driven RCM services, by KLAS for performance and client satisfaction, and by Google Cloud with a DORA Award for Augmenting Human Expertise with AI, IKS Health partners with the largest health systems, physician groups, and specialty practices across the United States.
Learn more at ikshealth.
com.

About TruBridge

TruBridge proudly supports rural and community healthcare providers in their efforts to stay strong, independent, and deeply rooted in the communities they serve.
Backed by more than 45 years of healthcare experience and trusted by over 1,500 clients nationwide, TruBridge offers a mix of technology, services, and strategic expertise including revenue cycle management (RCM), electronic health records (EHR) and analytics all designed singularly for the realities of rural and community healthcare.
With a steadfast commitment to keeping care local, TruBridge helps hospitals flourish as the economic heart of their communities, delivering high-quality, deeply personal care close to home.
Learn more at trubridge.
com.

Job Summary

The Team Lead, Operations Account Management is responsible for day-to-day operational performance and execution for assigned clients, serving as the primary operations liaison between client facilities and internal delivery teams.
This role focuses on tactical revenue cycle outcomes, ensuring accurate reporting, effective communication, and consistent execution across billing, follow-up, collections, denials, and claim resolution workflows.

This position is accountable for operational monitoring and client relationship management.
The Team Lead translates client needs into clear operational priorities, monitors key performance indicators, identifies risks and trends, and supports timely issue resolution to protect cash, A/R performance, and client satisfaction.

The role also provides operational mentorship to staff by reinforcing daily best practices, supporting training and performance efforts, and helping remove execution barriers.
Success is measured by client retention, escalation volume, and core revenue cycle performance indicators.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required.
Goals and objectives are subject to change.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

In addition to meeting performance expectations, this role includes the following specific responsibilities:

Discrete Responsibilities (Primary Accountability)• Operational Performance Monitoring:
Monitor daily operational performance, battle cards, action plans, and key KPIs for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures.

• Primary Operations Liaison:
Act as the primary operational point of contact between clients and internal delivery teams, ensuring timely, accurate, and consistent communication.

• Operational Translation:
Translate client needs, issues, and requests into actionable operational priorities and execution plans.

• Risk & Trend Identification:
Identify operational risks, analyze performance trends, and support issue resolution to prevent revenue leakage and service disruption.

• Reporting & Communication:
Ensure accurate reporting, clear status updates, and effective issue communication to internal stakeholders and, as appropriate, client contacts.

• Client Scope:
Lead operational work for domestic-only clients as needed.

Reporting, Trend Monitoring & Continuous Improvement• Trend Monitoring & Corrective Action:
Review statistical reports and dashboards to identify operational trends, risks, and deficiencies; develop and implement corrective action plans to improve timeliness, quality, and outcomes.

• Operational Efficiency:
Lead tactical efforts to maximize operational efficiency and optimize reimbursement through standardized workflows, issue triage, and collaboration with cross-functional partners.

Client & Stakeholder Relationship Management (Tactical)• Liaison & Communication:
Act as the primary operational point of contact between facility management and internal teams, ensuring smooth, timely communication and resolution of day-to-day issues.

• Service Responsiveness & Escalation:
Ensure client inquiries are addressed promptly (including providing timelines to resolution), and proactively escalate risks such as unbilled accounts, claim issues, and operational .