Sr. Global Service Delivery Specialist at Robert Half - Chicago, Illinois

Position Responsibilities
• Provide day-to-day leadership, coaching, and professional development to a team of solutions delivery leads across multiple regions.
• Manage the team's pipeline of incubation expansions and ensure seamless execution of platform rollouts globally.
• Drive operational excellence in the team's end-to-end coordination of feature enhancements for our proprietary AI workflow automation platform.
• Champion and scale programmatic demo outreach and targeted use-case strategies to maximize active user adoption across all global sites.
• Guide the team in establishing robust feedback loops to capture operational friction and translate field insights into actionable insights for our product / engineering partners.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Minimum Qualifications
• Bachelor's degree or equivalent practical experience.
• 5+ years experience in program management, operational delivery or technology deployment
• 5+ years of experience with implementations, developing solutions, etc
• Experience overseeing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational metrics (KPIs) and continuous product feedback loops

Preferred Qualifications

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
• Proven success leading teams responsible for executing rollouts of enterprise software, proprietary platforms, or AI-driven productivity tools globally.
• Strong capability in designing feedback architectures that systematically translate operational friction into technical product features.
• Experience directing large-scale user-adoption strategies, including demo outreach campaigns, training initiatives, and stakeholder alignment playbooks.
• Exceptional track record of building consensus among senior cross-functional leaders, managing complex global execution schedules, and clearing deployment bottlenecks.