Social Services Worker/ Receptionist (8941)

Schedule/Hours: Mon. 9am-12pm, Tues thru Thur. 9am- - 4pm. Friday 9am-12pm. (25 Hours per week)

This position is responsible for:

Provides social services assistance to eligible clients needing food services; interviews clients to determine need and eligibility to receive services; prepares complete client records; refers clients to community agencies and maintains effective working relationships with the same.

Answers the telephone in a courteous manner and directs calls to the appropriate destination; receives and receipts deliveries and donations; greets and announces visitors; performs clerical work such as typing and filing.

Key Responsibilities:
• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines.
• Prepares, completes, and processes food assistance requests, provides clients with food from pantry; receives and stocks items donated for the pantry.
• Answers phones in a courteous and tactful manner; transfers calls to the appropriate destination.
• Assists with the distribution of donated breads, pastries, and other items.
• Sorts and distributes mail; ensures all mail reaches appropriate destination.
• Performs clerical work such as typing and filing.

Physical Requirements and Working Conditions:
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

EDUCATION AND EXPERIENCE:

High school diploma or G.E.D.

and

two years experience working in a social or public service environment with experience assisting the public,

or

any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Knowledge, Skills and Abilities:
• Knowledge of general office practices and principles.
• Ability to build and maintain effective working relationships.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.

Equal Opportunity Employer: Veterans | Disabled

Skills:
Community and Social Services, English Language, Food Services, Mail Processing, Physical Demands, Social Work, Telephone Skills, Typing

The Salvation Army USA