Senior Service Desk Tech – Healthcare IT Lead

The Iowa Clinic in West Des Moines, IA is seeking a Service Desk Technician III to serve as the senior escalation point and lead PC deployments across clinic locations. You will manage FreshService forms, workflows, and ITSM processes, coordinate CAB changes, and guide incident response efforts from onset to resolution.

The role requires 4+ years in service desk or desktop support with at least 2 years in a lead capacity, plus healthcare IT experience.