Seasonal Customer Support Representative - Inbound Calls Only

Adecco is excited to announce openings for Customer Support Representatives with a leading manufacturing organization! This role is tailored for those who are passionate about helping customers and solving problems in a fast-paced environment.

We are looking to fill 11 Customer Support Representative positions and 1 Bilingual French Customer Support Representative position to serve customers across North America.

Position Details:
• Contract Duration: 6 months
• Full-Time Hours: Monday - Friday, with flexible scheduling between 7:00 AM - 6:00 PM
• Location: Eden Prairie, MN
• Compensation: $21.50 - $25.00 per hour, with weekly pay through Adecco

Key Responsibilities:
• Handle a high volume of inbound phone calls and electronic requests from customers.
• Process part orders, service requests, quotes, and inquiries related to product information.
• Assist customers with tracking shipments, managing backorders, and updating order statuses.
• Respond to documentation requests such as W9s, SDS forms, proof of delivery, and certificates of insurance.
• Maintain accurate customer records and documentation.
• Collaborate with various departments including Sales, Service, and Logistics to resolve customer issues.
• Provide exceptional customer service while meeting both customer needs and business requirements.
• Adhere to established procedures and customer service standards.

Qualifications:
• High School Diploma or GED is required.
• 0-2 years of experience in customer service, call center, or support roles preferred.
• Proficient in computer use and comfortable with Microsoft Outlook and Office applications.
• Able to multitask effectively while speaking with customers.
• Familiarity with SAP, FSM ERP, or Cisco soft phone is a plus.

Ideal Candidates Will Have:
• Strong communication skills, both verbal and written.
• Exceptional reliability and attendance.
• A customer-first mentality with proficient problem-solving skills.
• Able to prioritize tasks in a dynamic environment.
• Attention to detail and strong documentation skills.
• Professionalism and a sense of accountability.

Bilingual French Customer Support Representative Responsibilities:
• Support French-speaking customers in Canada by providing customer service and order management.
• Communicate in both French and English through various channels.
• Process orders, quotations, and service inquiries for customers.
• Coordinate with Sales, Production, Logistics, and Distribution teams to ensure order fulfillment.
• Maintain customer records and manage documentation efficiently.
• Establish strong relationships with customers and internal teams.
• Engage in initiatives focused on enhancing customer experience.

Bilingual Requirements:
• Minimum of 2 years in customer service or related fields.
• Fluency in both French and English required.
• Experience with Microsoft Office applications.
• Knowledge of ERP systems like SAP is preferable.

Why Choose Adecco?
• Weekly Pay
• Competitive Pay Rates
• Experience in Customer Service
• Professional Office Environment
• Opportunity for Career Growth
• Benefits Available During Assignment
• Support from a Dedicated Adecco Recruiter

Join a team that values customer satisfaction, collaboration, and professional development. Apply today!

Pay Details: $21.50 to $25.00 per hour. Benefits include medical, dental, vision, life insurance, and more.

Equal Opportunity Employer/Veterans/Disabled. Military connected talent encouraged to apply.