Salesforce Business Systems Analyst - Houston, Texas, US

Overview

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In this role you drive Salesforce delivery as part of the Salesforce product team, translating business needs into testable user stories. You collaborate with Sales, Warranty/Service, and Marketing to refine backlogs and ensure alignment with the broader platform (SalesHub, MyAccount, Marketing Cloud). You shape data mappings, define acceptance criteria, and coordinate UAT and release validation with business owners. The position emphasizes data quality, cross-system impact, and practical, declarative configuration over custom development. You contribute to a collaborative, fast-paced environment that directly supports homebuyers and internal teams.

Compensation / Benefits
• Medical, dental, vision coverage
• Financial Planning
• Time Off & Life Balance
• Family & Lifestyle
• Opportunities for growth and development
• Collaborative, inclusive culture

Responsibilities
• Gather and document requirements from Sales, Warranty/Service, and Marketing for approved Salesforce work
• Write user stories with testable acceptance criteria and maintain traceability from requirement to test case to release
• Refine and maintain the Salesforce backlog in Azure DevOps with the Senior Product Manager, Salesforce
• Create and maintain data mappings across Salesforce, SalesHub, the homeowner portal, and Marketing Cloud
• Provide Tier-2 support triage with administrators and analyze tickets for root causes
• Maintain regression test scripts and plan/coordinating UAT with business owners

Key requirements
• 5+ years as a business systems analyst or business analyst with hands-on Salesforce experience
• Experience writing user stories and refining a backlog in Azure DevOps, xklufbp Jira, or similar
• Working knowledge of Salesforce Sales Cloud, Marketing Cloud and Service Cloud data models
• Declarative fluency (Flows, reports, dashboards, validation rules, role hierarchy)
• Experience with data mapping, reconciliation, and data quality analysis using Excel and SOQL/SQL
• Experience with UAT, regression testing, and release validation with business stakeholders
• stakeholder collaboration
• clear communication
• problem solving
• Salesforce Sales Cloud
• Salesforce Marketing Cloud
• Salesforce Service Cloud