Residential HVAC technician

HVAC Service Technician

Anderson Heating & Cooling

Location: Elyria, Ohio / Greater Cleveland West Side

Position: Full-Time

Department: Service & Installation

Reports To: Service Manager / General Manager

Position Overview

Anderson Heating & Cooling is seeking a skilled, dependable, and customer-focused HVAC Service Technician to join our growing team.

The ideal candidate will have experience diagnosing, repairing, servicing, and maintaining residential heating and cooling systems. This individual must be comfortable working independently, troubleshooting equipment, and providing homeowners with honest, professional recommendations.

While the primary responsibility of this position is HVAC service and repair, the technician will also assist with residential HVAC installations as needed to support company operations.

We are looking for someone who takes pride in their workmanship, communicates effectively, and values delivering an exceptional customer experience.

Key Responsibilities:

HVAC Service & Repair

• Diagnose and troubleshoot residential heating and air conditioning systems.

• Perform repairs on furnaces, air conditioners, heat pumps, and related HVAC equipment.

• Identify electrical, mechanical, airflow, and refrigerantrelated issues.

• Test system components, including motors, capacitors, contactors, control boards, thermostats, and safety controls.

• Perform refrigerant leak detection, recovery, evacuation, and charging in accordance with EPA regulations.

• Complete preventative maintenance, seasonal tuneups, and system inspections.

• Verify proper equipment operation, performance, and safety following repairs.

• Identify potential system failures and recommend appropriate repairs or replacement options.

Customer Service & Communication:

• Provide homeowners with clear explanations of equipment issues and recommended solutions.

• Present repair options and associated costs professionally and honestly.

• Recognize opportunities where equipment replacement may be more practical than continued repairs.

• Coordinate with the Comfort Advisor when customers are interested in replacement options.

• Maintain a professional appearance and respectful attitude in customers' homes.

• Protect customer property by using floor protection, shoe covers, and proper cleanup procedures.

• Build customer trust through reliable service, integrity, and quality workmanship.

Documentation & Company Procedures:

• Accurately document service calls, diagnostics, repairs, recommendations, and completed work in Housecall Pro CRM

• Record equipment information, service findings, materials used, and jobrelated photos.

• Communicate job status, additional work needed, and scheduling concerns with the office.

• Maintain an organized, clean, and properly stocked company vehicle.

• Follow company safety procedures, manufacturer guidelines, and applicable building codes.

• Participate in company training, team meetings, and ongoing professional development.

• Participate in the rotating afterhours oncall schedule as assigned.

Required Qualifications

• Minimum 2 years of residential HVAC service experience preferred.

• Strong knowledge of residential heating and cooling systems.

• Ability to independently diagnose and repair common HVAC equipment failures.

• Working knowledge of electrical troubleshooting, refrigeration principles, and airflow diagnostics.

• EPA Section 608 certification required for technicians handling regulated refrigerants; Universal certification preferred.

• Valid driver's license and acceptable driving record.

• Ability to read wiring diagrams, equipment manuals, and technical specifications.

• Ability to safely operate HVAC diagnostic tools and service equipment.

• Strong communication, timemanagement, and problemsolving skills.

• Ability to work independently and as part of a team.

• Willingness to assist with HVAC installations when business needs require.

Preferred Qualifications

• 35+ years of residential HVAC service experience.

• NATE certification or equivalent industry training.

• Experience servicing multiple residential HVAC brands.

• Familiarity with highefficiency furnaces, heat pumps, and modern HVAC controls.

• Experience using Housecall Pro or similar field service software.

• Experience providing repairversusreplacement recommendations to homeowners.

Physical Requirements

• Ability to lift and carry equipment, tools, and materials weighing up to 50 pounds independently, with assistance or lifting equipment for heavier items.

• Ability to work in attics, crawl spaces, basements, and outdoor environments.

• Ability to climb ladders, kneel, bend, stand, and perform physical work throughout the day.

• Ability to work safely in varying weather and temperature conditions.

• Ability to use appropriate personal protective equipment.

What We Expect From Our Team:

At Anderson Heating & Cooling, we believe that quality workmanship and customer trust are the foundation of our business.

We expect every technician to:

• Take ownership of their work and deliver quality results.

• Treat customers, coworkers, and company property with respect.

• Recommend solutions based on the customer's needs, not unnecessary sales.

• Communicate professionally and maintain a positive attitude.

• Be dependable, punctual, and willing to support the team.

• Maintain a clean, safe, and organized work environment.

• Continue developing technical knowledge and professional skills.

Compensation & Benefits:

• Competitive hourly compensation based on experience and qualifications.

• Overtime opportunities.

• Performance pay opportunities

• Paid time off and paid holidays in accordance with company policy.

• Companyprovided service vehicle and necessary tools and equipment.

• Ongoing training and professional development.

• Opportunities for career advancement within a growing HVAC company.

• Additional company benefits discussed during the hiring process.

About Anderson Heating & Cooling

Anderson Heating & Cooling is a locally operated, family-founded residential HVAC company serving Northeast Ohio.

Our team is committed to providing homeowners with dependable heating and cooling solutions, honest recommendations, and exceptional customer service.

We take pride in creating a workplace where employees are respected, supported, and given opportunities to grow professionally.

If you want to join a culture that is focused on taking care of their employees, please apply today!

Built on Trust. Backed by Comfort.