Operations Manager - Reno, Nevada, US

Overview

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As Operations Manager, you drive day-to-day fulfillment center operations at Stord, ensuring accurate inventory and efficient processes. You lead a team of Area Managers and associates, partnering with cross-functional teams to meet launch and KPI targets. You optimize inbound, put-away, outbound, and returns for B2C and B2B while managing budgets, staffing, and quality assurance. This role offers impact across scale, automation, and high-volume logistics in a dynamic, growth-focused environment.

Responsibilities
• Oversee daily fulfillment center operations (inbound, put-away, outbound, returns) for B2C and B2B
• Lead and develop Area Managers, operations leads, and warehouse staff to achieve daily goals
• Set and maintain operational KPIs (location accuracy, dock-to-stock, outbound SLA, order/productivity)
• Ensure inventory accuracy and ICQA quality, adhering to SOPs and GMP where required
• Manage budgeting and payroll (operational P&L)
• Plan staffing and scheduling to meet demand and launches
• Support new client launches with operational readiness
• Coach and develop leaders and associates; partner with cross-functional teams (IE, SE, QA, implementations)
• Collaborate with HR, Safety, Customer Service, and other Ops leaders to drive results
• Handle operational and personnel issues; perform additional duties as assigned

Key requirements
• Minimum 4 years in a high-volume D2C environment in a managerial role or higher
• Experience leading teams of 5 salaried and 60+ non-exempt employees
• Experience running a highly technical operation with automation
• Experience in a 200k sq ft facility or larger
• Experience with operational startups or change management projects
• Experience using Warehouse Management Systems (WMS) (configuration/troubleshooting) xklufbp
• Advanced knowledge of Excel
• Bachelor’s Degree or relevant experience
• Strong organizational and time management skills; excellent communication and interpersonal abilities
• Able to transport up to 20 lbs and perform basic mathematical calculations
• Ability to work non-standard hours/overtime as needed
• Experience with material handling equipment (e.g., forklifts)
• strong communication
• leadership and people development
• organized and deadline-driven
• Warehouse Management Systems (WMS)
• Excel (advanced)
• automation in operations