Onsite Ops Team Lead - Travel & Ticketing Voice US Shift

Foundever is seeking a Team Leader - Operations for a US Travel or Ticketing Voice Process. The role is onsite in Gurgaon and requires 3+ years of experience, including 1 year in a team leader role, with strong English communication.

You will manage attrition and shrinkage, develop people, coach performance, and ensure process governance and client reporting, while driving targets and adherence to policies in a dynamic environment.