On-Site Customer Support Specialist

Join a world-class team as an On-Site Customer Support Specialist! At Concentrix, we are seeking driven individuals who are passionate about enhancing customer experiences and delivering effective solutions for a renowned global brand. If you are eager to thrive in a Fortune 500 company that fosters an inclusive and award-winning culture, your career journey begins here. We highly encourage military veterans to apply.

A NEW CAREER POWERED BY YOU

Are you ready to embrace a new career opportunity within a progressive global organization that prioritizes a people-first approach and a genuine sense of belonging? At Concentrix, we take pride in being recognized as one of the World's Best Workplaces, Best Company Culture, and Best Companies for Career Growth annually. Join us as an On-Site Customer Support Specialist!

As a member of our team, you will work alongside a diverse group of professionals from around the world, where everyone supports one another's success and well-being. Together, we serve as a trusted partner for leading brands, providing exceptional customer experiences powered by innovative technology.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This role presents a fantastic opportunity to redefine your career path while forming lifelong friendships. We provide comprehensive training, cutting-edge technology, and continuous support to ensure your success. At Concentrix, the potential for career advancement is substantial, with approximately 80% of our management being promoted from within! We offer various no-cost learning and leadership development programs to help you achieve the career you envision.

WHAT YOU WILL DO IN THIS ROLE
• Connect with customers via inbound calls, chats, and emails
• Deliver outstanding service to customers, many of whom are first-time investors
• Provide exceptional support for an online Financial Services client
• Ensuring every customer interaction is a remarkable experience

YOUR QUALIFICATIONS
• 2 years of customer service experience is preferred
• Basic knowledge of investing principles or previous experience in a financial support role is a plus
• A high school diploma or equivalent is required
• Must live within 40 miles of the office and be able to work your entire shift on-site
• This position is subject to U.S. government contract requirements, which require employees to be U.S. citizens or lawful permanent residents.

WHAT'S IN IT FOR YOU

At Concentrix, we believe in championing our people, which is why we invest significantly in our teams to ensure long-term success for both our employees and clients. In this role, you will receive:
• A competitive base salary of $18.50/hr, along with incentives linked to personal and company performance. Salary may vary based on location, qualifications, skills, education, experience, and competencies.
• Access to medical, dental, and vision insurance, employee assistance programs, a 401(k) retirement plan, paid time off, holidays, and training days.
• DailyPay option to access earned wages early.
• Networking opportunities across various groups such as Women’s Network, Black Professionals, LGBTQ+ Pride, and others.
• Health and wellness programs that promote overall well-being.
• Mentorship opportunities to support your career development.
• A modern office equipped with advanced technology and a supportive team.
• Engagement in events that promote diversity, equity, and inclusion.
• Participate in celebrations such as Concentrix Day, Customer Service Week, and other special events.
• A range of additional perks and benefits.

REIMAGINE THE BEST VERSION OF YOU!

If this sounds like the next step you’re looking for in your career path, we want to hear from you! Apply now and discover why countless individuals choose Concentrix as their employer.

JOB AVAILABILITY

We accept applications on an ongoing basis for this immediate opportunity and future openings. We encourage anyone interested to apply.

Physical and Mental Requirements:

Regularly operate a computer, keyboard, telephone/headset, and other office equipment as essential job functions. This role is generally sedentary.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunities for all qualified individuals and do not discriminate in any employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or any other legally protected status.

Accommodation:

We welcome applications from candidates with disabilities and are committed to providing an inclusive recruitment process. If you require reasonable accommodation during the application or interview process, please inform us.

Artificial Intelligence:

As part of our recruitment process, we may utilize AI tools to assist in screening applicants to help identify the best candidates for the role.

Work Authorization:

In compliance with federal law, only applicants authorized to work in the U.S. will be considered. Candidates must reside in the U.S. or have a valid U.S. address.