Office Manager

Office Manager

The Office Manager oversees the daily operational functions of the office to ensure efficient workflows, high-quality service delivery, regulatory readiness, and sustainable organizational growth. This role serves as a key operational partner to leadership and helps translate company goals into effective day-to-day execution under the supervision of the State Administrator.

Administrative Management
• Oversee daily office operations, including scheduling support, administrative workflows, documentation processes, and service coordination.
• Develop, implement, and maintain operational systems and procedures to improve efficiency and consistency.
• Identify operational gaps and implement process improvements to support continuity of care and staff productivity.
• Assist with interviewing and onboarding new hires across Human Resources.
• Ensure office operations align with organizational standards and objectives.
• Support and develop regional growth.

Team and Staff Support
• Supervise and support non-clinical operational staff, including Care Services Coordinators and Client Services Specialists.
• Provide coaching, guidance, training support, and performance feedback.
• Support onboarding and training processes in collaboration with leadership.
• Foster a positive, collaborative, and accountable team environment.

Marketing and Service Coordination Oversight
• Monitor scheduling practices to ensure client needs, caregiver availability, and service authorization requirements are met.
• Oversee the resolution of call-offs, coverage gaps, and service disruptions.
• Collaborate with care management staff to maintain continuity of care and operational efficiency.

Billing and Revenue Support
• Support accurate and timely documentation related to scheduling, service delivery, and program requirements.
• Partner with the State Administrator, care management team, and revenue cycle team to ensure documentation supports billing and compliance standards.
• Assist with audit preparation and operational follow-up related to documentation or process findings.

Compliance and Communication
• Support program-level compliance with applicable regulations, policies, and organizational standards.
• Assist leadership in maintaining audit readiness and responding to operational reviews.
• Identify operational risks and escalate concerns to leadership appropriately.

Team Collaboration
• Work closely with the State Administrator, Operations team, and location staff to support office operations.
• Communicate operational updates, trends, and challenges in a timely and professional manner.
• Support cross-functional initiatives and continuous improvement efforts.

Qualifications
• Associate or bachelor's degree preferred.
• Minimum of three years of experience in operations, office management, healthcare services, or a related field preferred.
• Experience in home care, healthcare operations, or human services environments strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Requirements
• Strong attention to detail and follow-through.
• Professional judgment, discretion, and reliability.
• Ability to adapt to changing operational needs.
• Commitment to the mission and values of Alpenglow Homecare LLC.

Disclaimer: This job description is not intended to be all-inclusive. Duties and responsibilities may change based on organizational and operational needs.

Pay: $55,000.00 - $60,000.00 per year

Benefits:
• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person