Medical Office Assistant (St. Pete)

About the position

The Medical Office Assistant serves as a welcoming first point of contact for patients and families and supports the clinic’s day-to-day administrative operations. The role includes answering phones, scheduling appointments, maintaining accurate patient accounts, verifying insurance benefits, processing point-of-service collections and charge entry in EMR systems, and assisting with accounts receivable follow-up and benefit collections. The assistant provides excellent customer service and collaborates with team members to help ensure smooth clinic flows.

Responsibilities
• Serve as a welcoming first point of contact for patients and families.
• Answer phones, manage high call volumes, and schedule appointments efficiently.
• Create, update, and maintain accurate patient accounts.
• Perform insurance verification and benefit eligibility checks.
• Accurately process point-of-service collections and charge entry into EMR systems.
• Assist with accounts receivable follow-up and benefit collections.
• Support clinic preparation and day-to-day administrative operations.
• Provide excellent customer service to patients, families, and providers.
• Collaborate with team members to ensure smooth clinic flows.

Requirements
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements.
• Strong customer service skills and ability to multitask in a high-volume setting.
• High attention to detail, accuracy, and follow-through.
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs.
• Critical thinking, professionalism, and articulate communication skills.

Nice-to-haves
• Associate’s or Bachelor’s degree preferred, but not required.
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred.
• Prior experience in a medical practice or billing department; orthopaedics experience is a plus.
• Longevity and growth in previous positions highly valued.
• Bilingual Spanish strongly preferred but not required.