IT Support Specialist (Help Desk)

FastTek Global in Detroit is seeking a Technical Client Service Specialist to join the Technology Division's Client Services team. You will be the first contact for district staff and students, diagnosing and resolving basic to moderate IT issues by phone or remote connection, and escalating when needed.

The role focuses on clear communication, precise documentation, and proactive user education while supporting core IT systems and helping maintain service levels in an educational environment.