Inside Sales and Customer Service Representative

Inside Sales & Customer Service Representative
Part-time | In-office | 10 a.m.–5 p.m. | 25–30 hours per week

We’re a residential remodeling and repair company seeking a confident, organized professional to turn warm leads into scheduled estimate appointments.

This role combines inside sales, customer follow-up, and administrative support. You’ll connect with homeowners who have expressed interest in our services, learn about their projects, and encourage them to take the next step by booking an on- site estimate.

Responsibilities

• Call warm leads and convert inquiries into scheduled estimate appointments.

• Build rapport with homeowners, explain our services, and address initial questions.

• Follow up consistently by phone, email, and text.

• Schedule and confirm appointments, send reminders, and reschedule when needed.

• Maintain accurate records of conversations, customer details, and follow-up tasks.

• Keep management informed about appointments booked, lead status, and progress.

• Provide administrative support related to customer communication and scheduling.

What we’re looking for

• Experience in sales and administrative support.

• Clear, professional phone, email, and text communication.

• Confidence asking for appointments and handling customer hesitation.

• Strong organization, attention to detail, and reliable follow-through.

• Ability to work independently, manage priorities, and report to a supervisor.

• Proficiency with Microsoft Office, email, and digital scheduling tools.

• Experience in remodeling, home services, or the construction industry is a plus.

Schedule

This is an in-office position in Southfield, MI , 3–4 days per week, from 10 a.m.–5 p.m., totaling between 25–30 hours per week.

Pay

$20/hour plus incentives

Pay: $20.00 per hour

Expected hours: 25.0 – 30.0 per week

Work Location: In person