Inside Sales & Customer Service Representative

Location: Twin Cities, MN

Schedule: Monday-Friday, 8:30 AM - 5:00 PM

Reports to: Customer Service Lead

This hybrid role combines customer service excellence with inside sales support. You'll be the first point of contact for customers, ensuring they receive accurate product guidance, timely order updates, and exceptional service. You'll also assist with inside sales activities, including quoting, follow-ups, and supporting regional sales initiatives.
Key Responsibilities
• Provide first-class customer service via phone, email, and CRM.
• Understand technical aspects of Reid's product range to advise customers.
• Prepare and follow up on quotes; maintain CRM records.
• Process orders accurately and coordinate timely shipping.
• Communicate order status and resolve issues promptly.
• Liaise with UK headquarters for stock replenishment and custom orders.
• Support regional sales efforts and reseller relationships.
• Contribute to U.S. growth strategy and report on performance metrics.
Qualifications
• Previous experience in customer service or inside sales, preferably in a manufacturing or industrial setting.
• Strong communication skills (written and verbal).
• Ability to learn technical product details and provide accurate guidance.
• Proficiency with CRM systems and Microsoft Office.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple priorities.
Preferred Traits
• Collaborative and personable.
• Analytical and proactive problem-solver.
• Driven by success and accountability.
• Enthusiastic about growth and career development.
Physical Requirements
• Ability to sit, stand, and walk for extended periods.
• Some lifting and product handling required.
• Must complete Competent Person Training for Reid products.