Help Desk Specialist

Hope your day has been going well so far!

My name is Satender Bisht and I’m a Senior Resource Development Manager. We are one of the top Engineering Recruitment Agencies in the country. We are currently recruiting for an Helpdesk Specialist which looks like something you might be interested in at this point in your career. I realize I may have an out-of-date resume; however, if my timing is good and you would like to hear more about this opportunity, please give me a call at my number below, or reply to this email with the best time/number to reach you. Here are the specs on the role, for your record:

Role: HelpDesk Support

Location: Richmond, VA

Contract 1 year with possible extension

Pay: $20-$22\hr(The rate may be negotiable based on experience, education, geographic location, and other factors.)

Hybrid 3 days onsite a week

Must Have:
• Detail oriented, punctual
• Pick up things quickly
• Communicate effectively & know when to escalate
• Go-getter w/ initiative – they assign their own tasks

Nice to Have:
• SailPoint/Servicenow ticketing
• Active directory
• Imaging/reimaging/troubleshoot
• ServiceNow
• Previous tech support environment

Other Notes:
• Has worked with and recognized other vendors
• No overtime at any time
• The team manages a large number of applications (10+)
• Could be 1-3 steps to provision them or 10-15 steps
• Less phone support – communicate via email

Job Description: Daily responsibilities will consist of creating, modifying, and deleting user access accounts in various applications for all lines of business across our organization. Troubleshoot provisioning errors, work on various access clean-up projects, cross train within the team.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance