Healthcare Customer Support Specialist - Part Time. Job in Richmond TopStateCareers

Join Our Team as a Part-Time Healthcare Customer Support Specialist! Maximus is actively seeking dedicated individuals to assist consumers navigating complex healthcare plans. This position involves providing critical customer service while working part-time at our Chester, VA office.

Position Overview: As a Customer Support Specialist, you will engage with customers through various channels to address their inquiries and assist them in their healthcare journey. Comprehensive paid training will be provided, ensuring you are well-prepared for your responsibilities.

Key Details:
• Location: On-site in Chester, VA
• Hourly Base Pay: $16.75/hour plus potential bonuses of up to $3,280 for eligible new hires.
• Flexible Schedule: Various part-time schedules available; targeted hours will be discussed with your recruiter.
• Site Hours: Monday - Sunday, 8 a.m. - 10 p.m., with night shifts highly desirable (10% shift differential for evening hours).

Benefits: We value our employees and offer a comprehensive benefits package that includes:
• Flexible work/life balance to fit your lifestyle.
• Paid Time Off including sick leave, annual PTO, and holidays.
• 401k with company match for future planning.
• Professional growth opportunities in a supportive work environment.
• Workplace perks and engaging monthly employee activities.
• Meaningful work impacting vulnerable communities with no cold calling, sales, or collection required.

Essential Duties and Responsibilities:
• Provide excellent customer service for routine inquiries via phone, email, or chat.
• Track interactions using our computerized system and troubleshoot issues.
• Assist customers with online applications and ensure compliance with privacy regulations.
• Work collaboratively as part of a team, providing timely responses to inquiries.

Requirements:
• High School diploma or equivalent with at least 6 months of customer service experience.
• Fluency in spoken and written English.
• Strong interpersonal skills with the ability to handle multiple tasks effectively.
• Willingness to work on-site and comply with company training and regulations.
• Availability for overtime and holiday shifts when necessary.