Healthcare Customer Care Specialist. Job in Richmond TopStateCareers

Join Our Team as a Healthcare Customer Care Specialist
Location: On-site in Chester, VA
Hourly Base Pay: $16.75/hr plus up to $3,280 in bonus opportunities for eligible new hires.*
Schedule: Enjoy flexible limited-service full-time schedules!
Site Hours: Monday - Sunday, 8 a.m. - 10 p.m.; your targeted start date, hours, and schedule will be discussed with a recruiter.
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.
About Us: At Maximus, we are dedicated to helping America’s most vulnerable communities. Join our team in providing essential customer care and support for healthcare navigation.
Your Benefits:
• Work/Life Balance: Flexible schedules tailored to fit your lifestyle!

• Competitive Compensation: $16.75/hr + 10% shift differential for evening shifts and potential bonuses up to $3,280 based on various factors.*

• Location Perks: Enjoy on-site food vendors, monthly employee engagement activities, and convenience to several fast-food outlets.

• Comprehensive Insurance: Receive company-paid base medical coverage.

• Paid Time Off: Benefit from accrued sick leave, PTO, and 11 paid holidays.

• Retirement Planning: 401k with company match.

• Career Development: Opportunities for growth and promotion within a supportive environment.

• Employee Wellness: Participate in our Employee Assistance Program (EAP), wellness initiatives, and discount programs.

• Meaningful Work: Enjoy job satisfaction with no cold calling, sales, or collection calls required!

*Eligibility requirements apply. Bonus amounts and payout timing may vary.
Key Responsibilities:
• Provide exceptional customer service for routine inquiries through various channels (telephone, emails, web chats).

• Utilize computerized systems for tracking and troubleshooting.

• Maintain updated knowledge of client regulations and policies.

• Assist callers with applications and process information as required.

• Adhere to privacy regulations and standard operating procedures.

• Manage multiple tasks effectively and work collaboratively within a team.

Qualifications:
• High School diploma or equivalent and at least 6 months of customer service experience.

• Fluent in English with excellent verbal and written communication skills.

• Ability to work on-site and complete all required certifications.

• Reliability and regular attendance are paramount.

Maximus is an equal opportunity employer. We assess qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
Accommodations are available for individuals needing assistance during any phase of the employment process due to a disability or other conditions. If you require support at any stage, please reach out to our Human Resources department.