Head of Retail Department

We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Frozen Foods Department Manager

Department: Frozen Foods

General Function: Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.

Partnerships

Customer focused

Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Determines department goals with store director. Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment. Handles and satisfies customer issues. Extends invoices, posts invoices, and oversees department bookkeeping procedures. Conducts inventory of the department. Understands and troubleshoots equipment and ensures maintenance is performed. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Fills displays, checks in delivered merchandise, and works in the sales area. Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Assists in other areas of store as needed. Performs other job related duties and special projects as required.

Must have the ability to file, post, and mail materials; copy data from one record to another; Education and Experience: High school diploma or over one year of related work experience.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. Equipment Used to Perform Job: Telephone

cash register

forklift

computer

Financial Responsibility: Responsible for company assets, including equipment and merchandise.

Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Confidentiality: Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.