Head of Product Management Operations

The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. This role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes.

The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. This role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes.

Defines product strategy, builds, and maintains product roadmaps Establishes and continuously improves the product operating model (intake, discovery, prioritization, planning, delivery, release, and post-launch learning)

Builds strong relationships with Business Line leaders and executive stakeholders

Builds and maintains constructive working relationships with project team members, vendors, and other departments

Oversees all aspects of assigned IT projects, and takes ownership to ensure their success

Plans and directs the work effort involved with the implementation or upgrade of systems

Responsible for launching new product features and experiences - investigating to define the problem, draft detailed requirements/user stories, plan development sprints, build and implement user testing plans, and support continuous releases

Develops scope documents, statements of work, and other documentation supporting the justification for new projects

Works closely with third-party vendors to ensure that project efforts are controlled and completed on a timely basis

Leads and directs the work of project teams to ensure project efforts are controlled and completed on a timely basis

Reviews and understands or prepares, as needed, business requirements and objectives documentation in support of overall business needs

Coordinates with appropriate resources to ensure that product communications and training materials are made available as appropriate

Works with operational teams to ensure a smooth transition from implementation to production and ongoing support phases of a products lifecycle

Works with vendors and stakeholders to understand product subscription, contract terms, and renewal cycles to best manage fiscal budget

Directly supervises a team of Product Operations Analysts and may include Product Managers based on organizational need, including hiring, onboarding, goal-setting, performance management, and career development

Provides coaching and functional leadership to direct reports and the broader product community by establishing standards for product practices (intake, prioritization, discovery, roadmap hygiene, release readiness) and reinforcing adoption through training and mentoring

Allocates team capacity and assigns work across product operations initiatives and embedded support to PMs (e.g., reporting, tooling/workflow administration, portfolio routines), ensuring timely delivery, quality, and consistent stakeholder communication

High school diploma or GED, required

Bachelor’s degree or equivalent experience, required

Six (6) or more years of experience in product management, product operations, delivery/PMO, or related technology roles, required

Experience as a Product Manager, IT Project Manager, Business Systems Analyst, Software Systems Analyst, Business Process Analyst, Technology Support Analyst, or Software Developer, required

Experience using a standard project management methodology, required

Experience with scrum and other agile development methods, preferred

Experience leading and directing the work of others in a project-oriented capacity, preferred

Experience with the concepts of Project Programs and Portfolios, preferred

Familiar with a web-based applications environment, preferred Experience partnering with senior stakeholders to drive decision‑making frameworks and governance, preferred

Project Management Professional (PMP) or similar certification, preferred

PMI Agile Certified Practitioner or similar certification, preferred

Software

Experience with project planning applications, preferred

Experience managing projects in connection with any of the following, preferred: Oracle Cloud, Onestream, Microsoft Dynamics CRM, ServiceNow, Azure Data Factory, Azure DevOps, preferred

Language

Excellent interpersonal and customer relationship skills

Ability to manage multiple complex tasks in a fast‑paced environment

Strong team‑building skills

Ability to develop project plans and accomplish goals based on experience, educated assumptions and limited information

Ability to adapt rapidly to new developments

Familiarity with project ROI techniques (cost/benefit, NPV, IRR, Earned Value metrics)

Ability to develop project documentation using diagrams and prose

Ability to develop project plans and related documentation using diagrams and prose based on customer collaboration

We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. BDO provides assurance, tax, and advisory services to clients across the U.No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

As technology continues to shape how we work, BDO values the ability to apply generative and agentic AI solutions to develop work products, improve workflows and identify potential risks. Across our firm, we emphasize professional judgment in validating AI-generated outputs for accuracy, quality, and compliance.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well‑being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Equal Opportunity Employer, including disability/vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

"is an EO employer M/F/Veteran/Disability"

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