Global Security Operations Center Manager

GSOC Manager

Position Summary

The GSOC Manager is responsible for the technology, personnel, and overall performance of the company’s 24/7 Global Security Operations Center.

This role combines enterprise IT and electronic security technology, GSOC operations management, and client-facing business development. The GSOC Manager ensures critical systems remain secure, reliable, scalable, and continuously available while leading GSOC personnel and supporting the growth of technology-enabled security services.

The GSOC Manager reports directly to the Company President and directly supervises GSOC Supervisors and Operators.

Key Responsibilities

Technology & Systems

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Manage enterprise video management systems, access control platforms, IP cameras, NVRs, biometric devices, alarms, and related security technologies.

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Administer Windows Server, Active Directory/Entra ID, Microsoft 365, VMware/Hyper-V, SaaS platforms, backups, and related infrastructure.

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Manage network connectivity, VPNs, firewalls, Intrusion Detection/Prevention Systems (IDS/IPS), secure file transmission, endpoint protection, patching, and cybersecurity controls.

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Optimize network performance and data paths for high-bandwidth video traffic and large-scale video storage.

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Monitor system uptime, performance, storage capacity, network health, and vulnerabilities.

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Support integration of new client locations, cameras, access control systems, alarms, and related technologies into the GSOC.

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Develop PowerShell, Python, or similar automation for user provisioning, system health monitoring, and bulk device configuration.

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Evaluate and recommend technology improvements that enhance reliability, capability, efficiency, or client value.

GSOC Operations & Leadership

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Manage, supervise, schedule, coach, and develop GSOC Supervisors and Operators.

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Maintain 24/7 staffing, operational readiness, and compliance with company procedures and client requirements.

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Direct daily GSOC activities, priorities, assignments, incident response, and escalation.

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Oversee incident communications, reporting, documentation, and coordination with field operations and client representatives.

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Develop and maintain SOPs, escalation protocols, contingency plans, and quality-control processes.

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Establish performance standards and hold personnel accountable for operational and client requirements.

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Maintain business continuity plans for technology failures, network disruptions, power outages, staffing shortages, and other operational interruptions.

Client & Business Development

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Serve as the GSOC technical and operational subject-matter expert during client meetings, presentations, site visits, and demonstrations.

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Identify client security needs and help develop practical technology and monitoring solutions.

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Support proposals, scopes of work, technical presentations, pricing discussions, and implementation planning.

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Identify opportunities to expand GSOC, remote monitoring, video, access control, alarm, and related services with existing and prospective clients.

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Clearly communicate technical capabilities and business value to both technical and nontechnical audiences.

Authority

The GSOC Manager has day-to-day authority over:

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GSOC staffing, scheduling, assignments, and operational priorities.

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Direction of GSOC personnel during routine operations and critical incidents.

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Immediate operational actions necessary to protect personnel, client assets, systems, and continuity of operations.

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Routine system configurations, access permissions, maintenance activities, and technology changes within established company policies and standards.

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Enforcement of GSOC procedures, performance expectations, and client requirements.

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Recommendations regarding hiring, training, corrective action, technology investments, and service improvements.

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Escalation of significant incidents, outages, cybersecurity concerns, staffing deficiencies, and client-impacting issues.

Qualifications

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3–5+ years of experience in system administration, network operations, enterprise IT, electronic security technology, GSOC operations, or a related field.

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Strong experience with enterprise VMS, access control, IP cameras, NVRs, biometric systems, video storage, alarms, and related security technologies.

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Proficiency with Windows Server, Active Directory/Entra ID, Microsoft 365, virtualization, networking, firewalls, VPNs, backup management, SaaS administration, and enterprise security controls.

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Demonstrated supervisory or management experience.

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Strong troubleshooting, communication, presentation, and client-facing skills.

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Ability to manage multiple priorities in a 24/7 security environment.

Preferred

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Experience managing or working in a GSOC, SOC, command center, or similar mission-critical environment.

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Experience supporting client presentations, demonstrations, proposals, sales, or business development.

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Functional PowerShell or Python scripting capability.

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Bachelor’s degree in IT, Computer Science, Cybersecurity, Security Management, or related field, or equivalent experience.

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Relevant certifications such as Azure Administrator, Security+, Network+, CCNA, VMware, ASIS CPP/PSP/APP, or major VMS/access control certifications.

Core Competencies

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Tech Savvy – Applies technology to improve GSOC capability, reliability, and client solutions.

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Manages Complexity – Effectively manages multiple systems, incidents, priorities, and client requirements.

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Directs Work – Sets priorities, assigns responsibilities, and maintains operational control.

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Ensures Accountability – Holds personnel accountable for standards, performance, procedures, and client commitments.

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Communicates Effectively – Communicates clearly with employees, executives, clients, and technical personnel.

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Customer Focus – Understands client needs and develops solutions that create value.

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Persuades – Effectively presents solutions and gains support from clients, prospects, and internal stakeholders.