Front Desk Agent

Job Summary

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role involves managing guest check-ins and check-outs, handling reservations, and maintaining smooth front desk operations in a dynamic hotel or resort environment. Bilingual skills and hospitality management experience are highly valued to enhance guest relations and overall experience.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures

• Manage reservations, cancellations, and modifications using multi-line phone systems and hotel management software

• Provide accurate information about hotel amenities, local attractions, and services to guests

• Handle guest inquiries, requests, and complaints with professionalism and courtesy

• Maintain accurate guest records and ensure confidentiality of guest information

• Assist with night audit procedures as needed to ensure financial accuracy at shift end

• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly

• Uphold high standards of phone etiquette and guest relations throughout all interactions

• Support event or conference setups if applicable, ensuring smooth operations at the front desk

Qualifications

• Previous experience in hospitality management or hotel front desk operations preferred

• Strong customer service skills with a focus on guest satisfaction

• Multilingual or bilingual abilities are a plus to serve diverse guests effectively

• Knowledge of hotel management systems and multi-line phone systems preferred

• Excellent communication skills, including phone etiquette and interpersonal skills

• Ability to handle stressful situations calmly and efficiently

• Hospitality or hotel experience is desirable but not mandatory; training will be provided for the right candidate

• Flexibility to work various shifts, including nights, weekends, or holidays as needed

Join our team to deliver outstanding guest experiences in a welcoming hospitality environment. We value professionalism, attentiveness, and a passion for service excellence in all our Front Desk Agents.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount

• Health insurance

• Paid time off

Work Location: In person