Enterprise Customer Success Manager – Renewals & Onboarding

The Information seeks a Customer Success Associate Manager to own renewals, retention, and account operations across a portfolio of 300+ corporate and enterprise customers. The role ensures proactive risk management, seamless onboarding, and hands-on provisioning including SSO access and API/MCP feed setup.

This mid-level role works with CS leadership and the Enterprise Sales team, handling renewals, usage monitoring, and coordination with Product/Engineering to resolve access issues.