Director of Multi-Unit Operations - Dothan, Alabama, US

Job Description:

Do you have the right skills and experience for this role Read on to find out, and make your application.

About the job
Director of Multi-Unit Operations
Full-Time | Field-Based Leadership Role | South Alabama Region
About the Role
We are seeking a highly capable, technology-comfortable, and execution-driven Director of Multi-Unit Operations to oversee and strengthen operations across a growing portfolio of retail and food service businesses.
This role is designed for a strong operational leader who thrives in fast-paced environments and understands how to improve execution, build accountability, strengthen leadership teams, implement systems, and drive measurable operational performance across multiple locations.
The ideal candidate is not a desk manager or corporate administrator. This position requires active field leadership, operational problem-solving, financial awareness, technology adaptability, leadership development, and the ability to build operational consistency through both people and systems.
This is an excellent opportunity for a motivated operator who wants to make a visible impact within an established multi-location business environment with strong long-term growth potential.
Key Responsibilities
Operational Leadership

Oversee day-to-day operations across multiple retail and food service locations
Ensure operational consistency, cleanliness, customer experience, execution, and overall performance standards
Conduct regular location visits, operational audits, and performance reviews
Identify operational gaps and implement corrective action plans

Performance & Profitability

Analyze operational and financial performance across locations
Improve operational efficiency through stronger systems, accountability, labor management, inventory controls, and execution standards
Monitor key operational metrics and support profitability improvement initiatives
Assist leadership in identifying operational growth opportunities

Leadership & Team Development

Recruit, train, coach, and develop location-level management teams
Build a culture focused on accountability, urgency, professionalism, and execution
Hold managers accountable through measurable expectations and structured follow-up
Assist in resolving operational and staffing challenges

Technology, Reporting & Systems

Utilize technology, operational reporting, and performance data to improve visibility and decision-making
Develop and improve operational procedures, reporting structures, accountability systems, and operational workflows
Monitor KPIs, labor reporting, inventory trends, operational metrics, and performance indicators
Help implement and improve operational systems, digital reporting processes, and accountability tools
Use spreadsheets, operational dashboards, task management systems, and operational platforms effectively

Inventory & Operational

ControlsImprove operational visibility surrounding inventory movement, ordering practices, waste reduction, and operational consistency
Identify operational inefficiencies and areas requiring improvement
Strengthen location-level operational discipline and follow-through

Reporting & Communication

Maintain organized operational reporting and follow-up systems
Provide leadership with regular updates regarding operational performance, staffing concerns, opportunities, and action plans
Use operational data and observations to drive accountability and operational decisions

Qualifications Minimum Requirements

Minimum 10 years of multi-unit operations management experience
Strong background in retail, restaurant, grocery, convenience, or food service operations
Experience managing multiple locations and leadership teams
Strong understanding of labor management, operational systems, inventory controls, and profitability management
Comfortable using technology, operational reporting systems, spreadsheets, and performance-tracking tools
Proven leadership, communication, and problem-solving ability
Highly organized, detail-oriented, and execution-focused
Comfortable with regular travel between locations and flexible operational schedules when needed

Preferred Qualifications

Experience overseeing both retail and food service operations
Experience leading operational improvement initiatives
Strong understanding of multi-location operational execution
Experience building operational systems and accountability structures
Experience using operational technology and reporting platforms to improve business performance

Compensation

Base Salary: Up to $80,000
Performance-Based Incentive: Up to $20,000 annually
Additional growth opportunity for strong performers

Performance incentives are tied to operational execution, leadership performance, accountability metrics, operational improvements, and company-defined performance goals. xklufbp
What We Are Looking For
We are seeking someone who:

leads from the front
thinks operationally and strategically
uses technology and data to drive decisions
solves problems quickly
builds systems and accountability
understands profitability deeply
thrives in fast-paced environments
adapts quickly to new tools and operational systems
focuses on execution and measurable results

This role is best suited for a strong operator who wants the opportunity to make a direct impact within a growing multi-location business environment.
Schedule

Full-Time
Field-based operational leadership role
Flexible operational schedule required

Experience

Multi-unit management: 10 years preferred

Work Location

In-person / multi-location operational oversight