Desktop Support Engineer- EndPoint

Job Title: Desktop Support Engineer

Location : Dallas TX 75244 (Hybrid Onsite -3 days onsite per week)

Duration : 12+ Months Contract

Teams Meeting Interview

Job Description:

Desktop Support Engineer to support our GTS team with day-to-day endpoint and IT support activities, primarily to provide additional coverage while a team member is out.

Experience:

• Minimum 3–5 years of relevant Desktop/Endpoint Support experience.

• Hands-on experience supporting both Windows and Mac laptops is preferred.

Technology / Technical Requirements:

• Windows 10/11 and Mac laptop support.

• Laptop imaging, configuration, provisioning and deployment.

• Laptop shipping, asset handling and refresh activities.

• Microsoft Intune / Autopilot experience preferred.

• ManageEngine Endpoint Central experience preferred.

• Basic Microsoft 365, Entra ID/Active Directory and endpoint troubleshooting knowledge.

• ServiceNow or similar ITSM/ticketing experience.

• Troubleshooting of hardware, software, peripherals and connectivity issues.

• Basic conference/meeting room and AV support.

Top Responsibilities:

1. Windows & Mac Endpoint Support
• Image, configure and provision laptops for new hires and existing users.
• Laptop refreshes, replacements, shipping and asset-related activities.
• Troubleshoot hardware, software and endpoint issues.

2. End-User & Office Support
• Provide hands-on support to employees coming into the office.
• Troubleshoot desktops/laptops, monitors, docking stations, peripherals and other IT equipment.
• Provide meeting room/conference room support and assist with AV-related issues.

3. ServiceNow & Day-to-Day GTS Operations
• Manage and resolve incidents and service requests through ServiceNow.
• Follow up on tickets and ensure timely resolution and good customer experience.
• Support other day-to-day GTS operational activities as required.

Other Requirements:
• Strong customer service and communication skills.
• Comfortable working directly with end users and providing hands-on support.
• Good English communication skills.
• Ability to work independently as well as collaborate with a global GTS team.
• Good troubleshooting and problem-solving skills.
• Ability to work in a fast-paced enterprise IT environment.