Customer Service Representative San Francisco Airport

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and starts at $24.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport. This position requires a drivers license.

We offer:

• Paid time off

• Employee discount

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

All people working at SFO are eligible for incentives:

• BART Discount Card: Save $11.02 on your round-trip BART commute

• Citizenship Workshops: Save $700 on your citizenship application cost

• Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 – 80% of the market rate cost

• Transportation assistance

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High school diploma or GED equivalent required

• Some college preferred

• Must have at least 6 months prior customer service retail or administrative support experience

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work part time including weekends/holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.