Customer Service Representative | Medical Records

Title: Customer Service Representative | Medical Records

Location: Minneapolis, MN

Job Type: Contract-to-Hire

Compensation: $20/hr

Industry: Legal Services

About The Role

We are hiring a Customer Service Representative | Medical Records on behalf of our client, an organization that provides records retrieval and document management services. This is a full-time, in-office position in Minneapolis, MN.

We are seeking a dependable, detail-oriented professional who is comfortable working in a high-volume environment and communicating regularly with healthcare facilities. The ideal candidate has previous customer service experience, strong computer and data entry skills, and the ability to handle confidential information with care.

Schedule

• Monday–Thursday: 8:00 AM–5:00 PM
• Friday: 8:00 AM–12:00 PM
• In-office position; not remote

Job Description

In this role, you will work closely with medical records custodians and healthcare facilities to request, retrieve, and track medical records. You will communicate regularly by phone, email, and fax while maintaining accurate documentation throughout the records retrieval process.

Primary Responsibilities Include

• Perform a high volume of outbound calls to healthcare facilities, typically 70–80+ calls per day
• Contact healthcare providers to request medical records and follow up on outstanding requests
• Fax medical authorizations and monitor the status of record requests
• Accurately document communications, updates, and request activity in the company database
• Complete initial and ongoing data entry related to medical record requests
• Maintain organized records and workflows while managing multiple priorities
• Protect confidential client and patient information
• Maintain regular attendance and punctuality according to the assigned schedule

Additional responsibilities after training may include:

• Review and download medical, billing, and radiology records received from facilities and transmit them to clients in accordance with HIPAA requirements
• Verify patient names, identifying information, dates of service, and document formats for accuracy
• Organize and convert records into formats that are accessible and usable for clients
• Work with Windows 11 and file formats and applications including PDFs, Microsoft Excel, Microsoft Word, ZIP files, TIFF files, and JPEG files
• Troubleshoot and adapt to issues that may arise during records retrieval, downloading, or transmission
• Review and transmit other documentation as needed, including educational, insurance, scholastic, and law enforcement records
• Maintain strict client and patient confidentiality

Qualifications

Required

• 1–3 years of customer service experience
• Strong verbal and written communication skills
• Strong computer and data entry skills
• Ability to make and manage a high volume of outbound calls
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and maintain organized records
• Ability to communicate professionally by phone and email
• Comfort using phones, fax machines, printers, and other general office equipment
• Ability to work with Windows-based computer systems and common document formats
• Ability to handle confidential client and patient information appropriately
• Reliable attendance and ability to work the full assigned schedule in office

Preferred

• Familiarity with medical terminology
• Previous experience working with medical records, healthcare providers, or records retrieval
• Experience using Microsoft Excel and Microsoft Word
• Experience working with PDFs, ZIP files, TIFF files, and JPEG files

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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