CSR - Customer Service Representative

We are looking for a customer-oriented service representative to work at our Chevron Locations throughout East Bay. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer may have. Qualities needed are, patient, empathy, and communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Generate sales

• Identify and assess customers’ needs to achieve satisfaction

• Handle customer complaints, provide appropriate solutions and alternatives.

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Skills

Customer service orientated.

Reliable.

Willing to learn.

Be friendly and smile.

Job Types: Part-time, Full-time

Pay: From $18.00 per hour

Benefits:

• Employee discount

• Flexible schedule

• Health insurance

• Paid time off

Work Location: In person