Community Services Coordinator

At Dominium, we are dedicated to addressing the affordable housing crisis and are seeking passionate individuals to join our impactful team. With offices in major cities including Atlanta, Dallas, Phoenix, and Minneapolis, Dominium is recognized as a leader in innovative affordable housing development and management. We strive to create quality, affordable homes while fostering a strong sense of community and connection among our residents.

Join us in transforming lives daily within a supportive environment that encourages personal and professional growth.

Position Overview:

We are currently looking for a Community Manager to lead operations in our Bren Road Station community, featuring 262 units in Minnetonka, MN. In this role, you will manage property operations to maximize occupancy, collections, resident satisfaction, and compliance while creating a welcoming atmosphere for all residents.

Key Responsibilities:
• Oversee daily operations, fulfilling various roles from caretaking to maintenance as needed, to maintain high standards of property appearance and cleanliness.
• Engage with staff regularly to discuss business goals, prepare training sessions, conduct performance reviews, and manage hiring and employment decisions in line with company policies.
• Establish effective communication channels with residents, implement resident retention initiatives, and resolve issues promptly and fairly.
• Adhere to company financial procedures, manage budgets, and report any discrepancies to the Area/Regional Manager.
• Direct rent collection efforts and maintain thorough records of accounts, facilitating timely evictions following established protocols.
• Ensure smooth move-in and move-out processes, conducting thorough inspections and maximizing chargebacks as needed.
• Accurately process applicant files for screening according to property housing programs.
• Report emergencies immediately and rectify issues identified in internal and external audits within designated time frames.
• Monitor market trends, track lead responses, and optimize leasing strategies in collaboration with corporate marketing.
• Ensure maintenance requests are addressed efficiently and properties are regularly inspected; proactively implement improvements as needed.
• Maintain precise office operations, complete data entries, and check audit compliance daily.
• Supervise and evaluate contractors and vendors to ensure quality work in adherence to contracts.
• Enforce company policies and stay informed about relevant laws affecting housing management.
• Perform additional tasks as assigned by the Area/Regional Manager.

Supervisory Responsibilities:

Oversee all staff personnel, guide their work, and allocate resources effectively to ensure optimal community management.

Qualifications:
• A 2-year degree in a related field is required (4-year degree preferred), and relevant certifications such as ARM or COS are advantageous.
• A minimum of three years in multifamily property management is essential, with tax credit knowledge preferred.
• Accounting and administrative experience is beneficial.
• Proficiency in MS Office Suite is required; experience with Yardi is a plus.
• Strong communication skills in English are necessary, and proficiency in additional languages is advantageous.
• Reliability, excellent time management, and organizational skills are crucial.
• Ability to work independently while effectively coaching and managing others is vital.

Compensation: $70,000-$79,000/year plus a bonus potential of 10%.

About Us: Dominium is a purpose-driven leader in affordable housing, operating in approximately 20 states with over 1,300 dedicated employees. For over 50 years, we have been committed to delivering excellence in developing and managing affordable housing communities across the United States. Dominium’s core values—Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution—guide our mission to provide quality housing that builds lasting value for our residents and communities.

We offer competitive compensation, performance bonuses, professional development, community outreach programs, and a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending accounts, and more.

Dominium is an equal opportunity employer, committed to providing accessible employment opportunities. We uphold a non-discrimination policy and comply with all applicable employment laws.