Associate Operations Manager

Join the Wawa Team! At Wawa, we believe in making life better every day, one smile, hoagie, or experience at a time. Our greatest strength is our Associates. As part of a caring team, you'll have the opportunity to develop skills that can lead to thriving career paths. Join us, and together we'll achieve great heights!
As an Associate Operations Manager, you play a crucial role in not just maintaining daily operations but also fostering team growth and achieving outstanding results. You'll oversee everything from business performance to team development, ensuring a successful Wawa experience for all.
Your Responsibilities:
• Ensure exemplary customer satisfaction by actively gathering feedback and resolving concerns, creating a welcoming Wawa experience.

• Conduct engaging training sessions to empower Customer Service Associates to meet Wawa’s high safety, quality, and operational standards.

• Assist in hiring, onboarding, coaching, and inspiring the team to consistently perform at their best.

• Coordinate daily tasks and manage schedules to ensure smooth operations.

• Review store performance metrics, address shrink concerns, and identify opportunities for continuous improvement.

• Analyze market trends and collaborate with fellow managers to develop action plans that drive exceptional results.

Benefits:
• Wawa is committed to providing meaningful benefits that support our Associates financially, physically, and emotionally. We offer a comprehensive range of benefits, including medical, dental, vision, and mental health options, as well as an Employee Stock Ownership Plan (ESOP), 401(k) with matching, Education Assistance Program, store discounts, paid time off, and paid parental leave.

Qualifications:
• A High School Diploma or GED equivalent is required.

• Flexible availability to accommodate various shifts, including weekends and holidays, to meet business needs.

• Demonstratable leadership experience in a food service or retail environment is highly preferred.

• Strong understanding of store operations, including staffing, training, performance management, sales enhancement, scheduling, and expense controls.

• Capability to implement change and drive results through effective practices.

• Excellent communication skills along with ability to build strong relationships.

The hourly pay range for this position is $24.50 - $33.00, based on experience and location. Associates in this role are eligible for monthly bonus incentives.
Wawa will provide reasonable accommodations to applicants as needed. If you require an accommodation, please contact our Associate Service Center.
Wawa, Inc. is proud to be an equal opportunity employer. We maintain a work environment free from discrimination, where all Associates are treated fairly and with respect. We recruit, hire, promote, and evaluate all applicants and Associates without regard to any protected characteristics. Discrimination of any kind will not be tolerated.