Transportation Dispatcher

Join Our Mission!

We Care Daily Clinics (WCDC) is a modern facility located in Auburn, WA, dedicated to providing treatment for addiction in a person-centered environment. Our mission is to renew hope and purpose for individuals battling opioid use by removing barriers, offering holistic recovery approaches, and utilizing evidence-based treatment to promote healthy living. We are committed to delivering the highest levels of patient-centered care to those we serve.

As an Opioid Treatment Program (OTP) facility, WCDC utilizes FDA-approved medication paired with behavioral health counseling, creating personalized recovery pathways for our patients in a supportive, safe environment. We also offer planned patient transportation and family and social support services.

Position Summary:

The Transportation Dispatcher plays a crucial role in our operations by performing various administrative and technical duties. You will be responsible for managing transportation scheduling and communication to ensure efficient support for our drivers and patients. The Dispatcher handles information from multiple sources and effectively conveys this to drivers.

Essential Job Functions:
• Receive and relay dispatch information for transportation efficiently and accurately.
• Maintain logs of communications and transport-related information.
• Keep records from transportation drivers.
• Uphold strict confidentiality standards regarding facility security and patient information.
• Anticipate potential weather issues and communicate necessary delays or route changes.
• Maintain contact with drivers, dispatching emergency aid when necessary.
• Monitor vehicle locations and driver statuses throughout their shifts.
• Review daily logs and camera feeds for compliance and error tracking.
• Ensure drivers adhere to federal and state regulations regarding working hours.
• Be prepared to cover unexpected routes or staffing shortages to meet customer needs.
• Prepare reports as required for review.
• Ability to work weekends and extended hours as needed.
• Perform other related duties as assigned.

Required Qualifications and Skills:
• Strong time management skills.
• Ability to work independently without constant supervision.
• Must comply with all applicable regulations, including alcohol testing, and pass background checks.
• Excellent verbal and written communication skills.
• Organizational and multitasking capabilities.
• Ability to stay calm and professional under pressure.
• Strong problem-solving abilities and attention to detail.
• Customer-oriented mindset with a commitment to high-quality service.

Preferred Qualifications and Skills:
• Experience with dispatch software and GPS tracking systems.
• Prior dispatcher experience in transportation or NEMT industry.

Position Requirements:

Education:
• High school diploma or GED; plus 4 to 9 months of vocational/technical training in office practices.

Experience:
• Six months of experience with radio communication equipment, up to 3 months of driving experience preferred, or an equivalent combination of education and experience.

Equal Employment Opportunity (EEO) Statement:

We Care Daily Clinics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, age, marital status, disability, veteran status, or any other protected status.

Tribal Preference Statement:

In accordance with Tribal and Federal laws, preference will be given to qualified candidates who are members of a federally recognized tribe. We are proud to partner with Tribal communities to enhance access to culturally grounded care.