Part-Time Front Desk Agent

Overview

As a Part-Time Front Desk Agent, you’ll create a welcoming first impression and help guests enjoy a smooth stay. You’ll manage check-ins and checkouts, respond to questions, and coordinate with hotel teams to resolve guest needs. This role is a strong fit for someone who brings energy, clear communication, and a practical approach to customer service problem-solving.

Duties

• Welcome guests, manage reservations, and process check-ins and checkouts using hospitality reservation systems and property management systems (PMS), including HotelKey where applicable.

• Answer calls with professional phone etiquette, share accurate information, and direct requests to the right team.

• Handle guest concerns with care, communicate solutions clearly, and support positive guest relations.

• Maintain accurate guest records, follow hotel emergency procedures, and assist with night audit tasks when scheduled.

• Your impact: By resolving requests promptly and coordinating reliable guest services, you help guests feel informed, welcomed, and supported throughout their stay.

Qualifications

• Customer service, front desk, phone communication, and client communication skills are essential.

• Hotel experience is helpful; resort experience, hospitality management, or hotel management experience is a plus.

• Familiarity with hospitality, guest services, hospitality reservation systems, or PMS is preferred; HotelKey knowledge is an asset.

• Knowledge of hotel emergency procedures and night audit processes is beneficial.

• Bilingual or multilingual communication skills and experience in guest relations are welcome.

Pay: $17.00 per hour

Work Location: In person