Operations Manager – Medical Aesthetics / MedSpa

US Operations Manager – Medical Aesthetics / MedSpa

Company: Derma Beauty Clinic

Location: Miami, Florida (On-site / Hybrid)

Job Type: Part-time initially, with potential to progress to full-time

Hours: Approximately 20–25 hours per week leading to full time.

About Derma Beauty Clinic

Derma Beauty Clinic is a growing medical aesthetics company specialising in advanced non-surgical body contouring, Liquid BBL, facial balancing and aesthetic enhancement treatments.

With an established presence in Miami, Beverly Hills, Manhattan and Houston, and expansion into Atlanta, we are seeking an experienced, commercially driven US Operations Manager to oversee our American operations and support the next stage of our growth.

This is a senior operational position suited to someone with proven experience managing medical spas, aesthetic clinics or multi-location healthcare businesses.

We are looking for a proactive, highly organised leader who can take ownership, improve operational efficiency, drive accountability and ensure the business runs smoothly without constant direction from the CEO.

Key Responsibilities

Multi-Location Operations Management

• Oversee day-to-day operations across all US clinic locations, with Miami serving as the central operational base.

• Coordinate clinic schedules, staffing, appointment availability and operational requirements.

• Ensure each location operates efficiently, professionally and consistently.

• Identify operational challenges and implement practical solutions.

• Develop and maintain standard operating procedures across the business.

Team Leadership & Accountability

• Manage and supervise reception, sales, booking and administrative staff.

• Coordinate with injectors, medical directors and other clinical professionals while respecting clinical oversight responsibilities.

• Monitor staff performance, productivity, attendance and professional standards.

• Support recruitment, onboarding, training and performance reviews.

• Establish clear responsibilities, reporting structures and accountability across the team.

Sales Performance & Revenue Growth

• Oversee the sales and booking process to ensure enquiries are handled efficiently and professionally.

• Monitor lead conversion, appointment bookings, deposits, cancellations and rebookings.

• Coach the sales team to improve customer service, follow-up processes and booking conversion.

• Identify opportunities to improve client retention, repeat bookings and overall revenue.

• Work closely with the CEO to implement marketing campaigns, promotions and growth initiatives.

Financial & Operational Efficiency

• Monitor staffing costs, clinic expenses, scheduling efficiency and operational budgets.

• Identify opportunities to reduce unnecessary expenditure and improve profitability.

• Review clinic performance by location and recommend operational improvements.

• Ensure staffing and clinic availability are aligned with appointment demand.

• Work with the CEO and accounting team to maintain financial discipline and operational accountability.

Reporting & Communication

• Provide regular performance reports directly to the CEO.

• Track key performance indicators, including revenue, bookings, conversion rates, staffing efficiency and client retention.

• Communicate operational concerns promptly and present solutions.

• Take initiative and make informed decisions within agreed authority.

Requirements

• Minimum 2 years of management experience within a medical spa, aesthetic clinic, cosmetic practice or similar healthcare environment.

• Proven experience managing staff, clinic operations and business performance.

• Strong understanding of medspa sales, client acquisition, booking conversion and retention.

• Experience with budgets, operational cost control and profitability.

• Excellent leadership, communication and organisational skills.

• Confident managing multiple locations and remote teams.

• Ability to work independently, take initiative and solve problems.

• Comfortable using booking software, CRM systems and performance reporting tools.

• Based in Miami, with the ability to attend our Miami clinic regularly.

Preferred Qualifications

• Previous multi-location medspa management experience.

• Experience with Zenoti or similar medical spa management software.

• Experience overseeing high-ticket aesthetic treatments and consultation-based sales.

• A track record of improving operational efficiency and revenue performance.

What We Offer

• A senior leadership opportunity within a growing international aesthetics company.

• Direct collaboration with the Founder & CEO.

• The opportunity to shape operational systems, team development and future expansion.

• Flexible part-time hours initially, with the potential to develop into a full-time leadership position.

• Competitive compensation based on experience.

Who We’re Looking For

We are not simply looking for an office administrator or receptionist.

We are seeking an experienced business-minded operations leader who understands the medical aesthetics industry, knows how to manage people, can improve business performance and takes genuine ownership of results.

The ideal candidate will be proactive, commercially aware, solutions-focused and comfortable managing a fast-paced, multi-location business.

To Apply

Please submit your CV along with a brief overview of your medical aesthetics management experience, including the number of locations and team members you have previously managed.

We particularly welcome applications from candidates who can demonstrate measurable improvements in clinic revenue, operational efficiency, staff performance or booking conversion.

Pay: $30.00 - $35.00 per hour

Benefits:

• Employee discount

Work Location: In person