Front Desk Attendant

Job Description Job Description The Front Desk Attendant supports hotel guests by providing welcoming, efficient front desk service. This role manages daily guest and visitor interactions, reservations, payments, records, and front desk operations using a property management system, including HotelKey.
Responsibilities

• Process guest check-ins and check-outs.
• Handle reservations and update front desk records.
• Provide phone support and maintain professional telephone etiquette.
• Assist visitors and share accurate facility and service information.
• Process payments and handle cash transactions.
• Monitor the lobby and maintain an orderly front desk environment.
• Address and resolve guest or visitor complaints.
Preferred Qualifications
• Entry-level experience in front desk operations.
• Customer service experience.
• Familiarity with point-of-sale systems and property management systems, including HotelKey.
• Cash-handling experience.
• Telephone etiquette and data-entry skills.
• Conflict-resolution and verbal-communication skills.