Client Service Manager

Client Services Manager

Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.
Key Responsibilities
• Serve as the primary contact for clients and families.
• Coordinate and manage client schedules and caregiver assignments.
• Work closely with caregivers and scheduling staff to ensure reliable coverage.
• Conduct client assessments, visits, check-ins, and reassessments.
• Maintain accurate care plans, client records, schedules, and documentation.
• Monitor client satisfaction and address concerns promptly.
• Build strong relationships with clients, families, caregivers, and healthcare professionals.
• Identify changes in client needs and adjust services or schedules accordingly.
• Assist with caregiver call-outs, schedule changes, and coverage needs.
• Follow up on concerns through resolution and ensure clear communication.
• Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.
Qualifications
• 3–5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
• Strong scheduling, organization, communication, and problem-solving skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple clients, caregivers, and priorities.
• Comfortable handling difficult conversations professionally and compassionately.
• RN/LPN license is a plus but not required.
• Valid driver's license and ability to travel locally for client visits.
What We Offer
• Competitive salary
• Health, dental, and disability benefits
• Paid time off
• Mileage reimbursement or company vehicle, depending on role
• Training and professional development
• Supportive team environment
• Opportunity to make a meaningful difference in the lives of seniors and their families

Join Senior Helpers and help ensure every client receives exceptional, consistent, and compassionate care.

Skills:
Case Management, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Documentation, Driver's License, Health Plan, Healthcare, Home Care, Licensed Practical Nurse/Licensed Vocational Nurse, Organizational Skills, Problem Solving Skills, Quality Assurance, Reimbursement, Sales Management, Schedule Development, Willing to Travel

Senior Helpers

Welcome to Senior Helpers, Leading Senior Home Care Providers! Senior Helpers is pleased to be the first in-home care provider to develop and implement a comprehensive training program to instruct our caregivers on how best to help clients and families living with Alzheimer’s and dementia. We are proud to have been the first in the industry to partner with renowned occupational therapist and Alzheimer’s expert Teepa Snow and her Positive Approach™ to Care (PAC) on the development of our Senior Gems program. Teepa has over 30 years of experience as a dementia care and dementia education specialist. Our partnership with Teepa over the years has enabled us to expand our range of care and become one of the nation’s leading senior health care providers.

Company Size:
500 to 999 employees

Industry:
Healthcare Services

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